Frequently Asked Questions

No — all our plans are month-to-month with no long-term commitment required. You can upgrade, downgrade, or cancel with just 30 days' notice. We also offer 3-day, weekly, and multi-month options with built-in discounts.

Absolutely. Book a free 15-minute tour and we'll give you a complimentary day pass so you can experience the space, meet some members, and decide if it's the right fit — no pressure whatsoever.

Simply email us at hello@summitworkbc.com or speak to a team member at the front desk. Plan changes take effect from the next billing cycle, and upgrades can often be activated immediately.

Day passes are non-transferable, but if you're on a team plan, you can designate which team members have access. Contact us about team memberships and we'll tailor a package that works for everyone.

Yes — we offer discounted rates for registered non-profits and full-time students. Reach out to us with proof of status and we'll set you up with a reduced-rate membership.

Give us 30 days' written notice and we'll close your account at the end of your current billing period. There are no cancellation fees, and we'll help you retrieve any mail or stored items before you go.

Our staffed hours are Monday–Friday 8am–6pm and Saturday 9am–3pm. Private office members enjoy 24/7 keycard access to the building. Day pass and coworking members have access during staffed hours.

Yes — free surface parking is available on-site for all members and visitors. We're also just a 2-minute walk from Royal Oak SkyTrain Station, making us easily accessible by transit.

Yes. Meeting rooms can be booked by the hour. Dedicated Desk members receive 4 hours/month free, and Private Office members get 8 hours/month. Additional hours can be purchased at a discounted rate.

All private offices come fully furnished with ergonomic desks, chairs, shelving, and adequate lighting. You're welcome to bring personal items or decor to make the space your own.

We have offices ranging from solo (1 person) up to team suites accommodating 20+ people. Contact us with your team size and we'll match you to the right space, or we can build a custom configuration.

A virtual office gives your business a professional Burnaby mailing address and Registered Agent status — without requiring you to occupy physical space. This is ideal for remote businesses, new Canadian registrations, or anyone who needs a credible address for clients and government correspondence.

Yes. All virtual office plans include Registered Agent status and a compliant Burnaby business address you can use for BC Business Registry filings, GST/HST registration, bank accounts, and client correspondence.

We receive and securely store your mail. On the Digital and Executive plans, items are scanned and uploaded to your online dashboard (OCR-searchable). You can pick up mail in person, or we can forward it to any address. The Executive plan also includes cheque deposit service.

Instead of using a shared PO Box-style address, you receive a distinct suite number (e.g. Suite 204) that makes your address look like a real office location. This improves credibility with clients and financial institutions.

Virtual office clients can purchase day passes at any time. The Executive plan also includes 5 hours of meeting room time per month. If you find yourself needing the space regularly, we make it easy to upgrade to a physical membership.

We run enterprise-grade symmetrical fibre internet. Shared coworking members connect to a high-speed WiFi network. Private office members can opt for a dedicated private VLAN with zero-trust network isolation — ideal for legal, finance, and healthcare firms handling sensitive data.

Yes — complimentary coffee, tea, and filtered water are available to all members throughout the day. We also have a kitchen area with a microwave and refrigerator for storing your lunch.

Day pass members receive 10 free pages of printing. Dedicated Desk and Private Office members have generous monthly print allowances included. Colour printing is available at a small per-page cost.

Yes — we have soundproofed phone pods available for private calls and video meetings. They're bookable through our member app on a first-come, first-served basis, and are free for all members to use.

We accept all major credit cards (Visa, Mastercard, Amex), e-transfer, and cheque for annual plans. Billing is in CAD and invoices are emailed automatically at the start of each billing cycle. Enterprise clients can arrange custom invoicing terms.

None. The price you see on our pricing page is what you pay. GST/HST is added at checkout as required by law. There are no setup fees, security deposits, or administration charges for standard plans.